RETURN & EXCHANGE POLICY All products are returnable, provided it is in it's original status and unopened, not smoked, unused and undamaged. No questions asked! Please note that, delivery charges will be borne by customers. We ensure the quality of the product before shipping and making your shopping with us a pleasant one. Please let us know if you find any defects or damage on your products received. ​ Return of Pipes : We accept returns of pipes provided it is not smoked and unused. No refund will be given if there is excessive tear or cracks spotted on the pipe. ​ Return of Tobacco : We accept returns of tin tobacco provided it is still in it's original condition and unopened. ​ International returns or refunds : Items that are refused indicates that customer refuse to pay the local duty tax and therefore a return shipment which we will subtract the cost of delivery and return shipping cost if any before any refunds are made. There will be no refund for all international items delivered abandoned or seized by your local customs. Customers are advised to check with your local customs on prohibited items.